Akhila Chennamaneni

IAM GRC Analyst

Akhila Chennamaneni

IAM GRC Analyst | Salesforce Consultant

ch.akhilarao@gmail.com | LinkedIn | GitHub

Professional Summary

Experienced Salesforce Administrator with 3+ years of hands-on experience managing Salesforce CRM systems, supporting end-users, and maintaining data integrity. Transitioning into Identity and Access Management (IAM) and GRC, with a focus on securing healthcare enterprise environments through RBAC and identity governance.

Professional Experience

Salesforce Consultant

Salesforce Consultant — Waste Management at Sakesh solutions LLC, Remote | April 2024 – May 2026

  • Worked with business stakeholders to gather and analyze requirements and translate them into scalable Salesforce solutions aligned with business processes. -Participated in migration of business data and processes from legacy and on-premise systems to Salesforce, including data mapping, cleansing, validation, and reconciliation.
  • Designed and configured Salesforce solutions using custom objects, fields, page layouts, record types, validation rules, Flow automation, approval processes, and other declarative tools. Recommended Salesforce best practices and process improvements to enhance system usability, automation, data quality, and overall business efficiency.
  • Supported Salesforce data migration activities using Data Loader, Data Import Wizard, and ETL processes to extract, transform, and load data from multiple source systems.
  • Designed and implemented Salesforce security models using profiles, permission sets, roles, sharing rules, and field-level security based on business and compliance requirements.
  • Coordinated Salesforce deployments across development, QA, UAT, and production environments using change sets and CI/CD processes through Azure DevOps.
  • Created reports and dashboards to provide stakeholders with actionable insights into business operations, performance metrics, and Salesforce adoption.
  • Conducted functional testing, supported UAT activities, resolved defects, and validated Salesforce enhancements before production deployment.

Salesforce Administrator

Solar Youth — New Haven, CT | Jan 2022 – Dec 2023

  • Integrated third-party tool Survey Vista into Salesforce to manage feedback from non-Salesforce members.
  • Customized Salesforce platform through user setup, permission sets, custom objects, and validation rules.
  • Implemented complex automation using Screen Flows and Record-Triggered Flows.
  • Increased user adoption by training staff to transition from Google Sheets to Salesforce CRM.

Salesforce Administrator Intern

Open House — New York, NY | June 2021 – Dec 2021

  • Transferred Salesforce data into business-understandable metrics using Reports and Dashboards.
  • Managed data integrity through cleansing, exporting, and bulk-importing data using Data Loader.
  • Collaborated with Scrum teams to transition end-user requirements into technical specifications.
  • Used Asana as an SDLC tool to track user stories and development tasks.

Salesforce Volunteer

Manufacturing Cloud Project | Jan 2021 – June 2021

  • Imported data from Excel into Leads, Accounts, Contacts, and Opportunities using Import Wizard.
  • Optimized existing product models and streamlined business processes for Health Cloud implementation.

Technical Projects

Care Access Navigator: Healthcare IAM + GRC Capstone

2026 – Capstone Project

  • Designed a simulated healthcare environment focusing on Identity and Access Management (IAM) and Governance, Risk & Compliance (GRC).
  • Configured Keycloak as the primary identity provider for users, groups, and RBAC roles.
  • Implemented joiner-mover-leaver (JML) workflows and periodic access reviews.
  • Mapped technical controls to HIPAA Security Rule and NIST framework concepts.
  • Built a GRC Dashboard in Tableau to communicate security posture and compliance status.

Education

Bachelor of Engineering (B.E.), Information Technology
Osmania University

Certifications & Training

  • Salesforce Platform App Builder Certification (March 2023)
  • Salesforce Administrator Certification (July 2022)
  • Super Badges: Security Specialist, Health Cloud Specialist, Lightning Experience Reports & Dashboards Specialist, Business Administration Specialist.
  • Professional Training: Clicked Certificate on Flows, Clicked Certificate on Admin and Analyst.

Technical Skills

  • Salesforce: Automation (Flows), Security & Sharing, Reports & Analytics, Data Loader, NPSP.
  • IAM & GRC: Identity Governance (Keycloak), RBAC, Risk Assessment, HIPAA/NIST Mapping.
  • Tools: Tableau, SQL, Asana, Jira, Monday.com, Lucidchart, Microsoft Excel.
  • Methodologies: Agile, SDLC, Requirement Elicitation.

"Combining creativity and analytical thinking to build, document, and improve effective cybersecurity defenses."